Questions and Answers: Question
« back to Questions and Answers| ( 680 days ago ) | I know the big Taboo of sales is to never admit your policy isn't worth it. But, I have on occasion seen the benefits of a provision in a competitors policy and been very honest about it to the customer. This has acctually resulted in them buying a policy from me because it proves my honesty.
Am I the only one that has done such a thing? If not what are your stories? in Selling Policies |
| ( 679 days ago ) | No, I have had this happen with a client of mine that was searching for cheaper rates after we went through a rate increase. When she had called me to cancel her policies with me, I compared the coverages she would be getting if she made the move and explianed that it would be less expensive on her if she would move. She then asked if there would be anything that I could do so she would not have to change companies, I explianed that she was getting all the discounts that she was eligable for , that the only change I could make was to raise her deductible. She was fine with that, because she said that she did not really want to change to another agent because of the customer service she received when calling my agency. Honesty is the best policy. |
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